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Troubleshooting

Troubleshooting Login Magic Links

MonarkHQ uses passwordless authentication — there are no passwords to remember. Instead, you log in via a secure magic link sent to your email. This guide covers what to do if your link isn't working.

My Magic Link Isn't Working

Magic links expire after a set period for security reasons. If your link has expired or isn't working, the fix is simple:

For Brokers

  1. Go to monarkhq.com and click Log In
  2. Enter your email address
  3. A fresh magic link (“Sign in to Monark”) will be sent to your inbox
  4. Click Sign In to Monark in the email, then Sign In on the page that opens

You do not need to contact anyone — just re-initiate the login and a new link will be sent automatically.

My Broker Account Is Pending Approval

If your broker account is awaiting Monark approval, you'll land on a Pending Approval screen after signing up: “Your account is pending approval. We will email you once it has been reviewed.” The only option there is Sign out, in case you need to use a different email. If a sign-in link expires while you wait, request a new one from the login page.

Once Monark approves your account, you'll receive a confirmation email with a new magic link to access the full platform. No action is needed on your end while waiting — approval is handled by the Monark team.

“This domain org has already been registered”

If your email domain already belongs to an organization on Monark, signup stops and shows the organization owner's email. If you continue anyway, you'll see an Organization already registered page. This isn't a login problem: you need an invitation. Ask the organization owner to invite you. If the owner shown is wrong, email support@monarkhq.com.

I was invited but I'm stuck on “Setting up your account”

Sign in with the email address the invitation was sent to. If you have a pending invitation, the account setup page shows a Join your organization card. Click Accept next to your organization. You'll see “Joined [organization] successfully” and can go to your dashboard. If no card appears, ask the organization owner to resend the invitation.

For Carrier Representatives

Opening an RFP from the email: the View RFP in Portal button in a “New RFP from …” email is a one-click sign-in link. It opens a Your RFP is ready page. Click View RFP and you're signed in and taken to your RFP Inbox. The link is valid for 7 days and works once. If the broker resends the RFP, you get a fresh link. If you're already signed in, the link takes you straight to your inbox.

If the RFP link has expired or was already used, you're sent to the Carrier Rep Login page with your email filled in:

  1. Click Send me a login link
  2. Open the “Access Your RFP Portal - Monark” email and click Sign In to Monark
  3. Click Sign In on the page that opens to reach your RFP Inbox

Signing in at any other time: go to monarkhq.com, click Log In, choose Carrier Rep Login, enter your work email and click Send me a login link.

If you see Pending Approval (“Your carrier domain is pending approval by Monark. You will receive an invite once approved.”), your company's email domain is waiting for Monark review. You'll receive an invite once it's approved.

If you're unsure which email address to use, contact Monark support via chat on monarkhq.com.

Note for carrier reps: You do not need to contact the broker who sent you the original RFP. Monark can help you directly.

For Employers

Employer proposal links are sent directly by your broker. If your link has expired:

  1. Contact your broker and ask them to resend the proposal link
  2. Your broker can extend the expiration date and send you a fresh link

Common Issues

I clicked the link but got an error page

  • The link may have expired — magic links are time-limited for security
  • The link may have been used already — each link is single-use. Monark protects links from email security scanners: each link first opens a page with a Sign In, View RFP or View Proposal button, and only clicking that button uses the link. If a link reports as already used, a person clicked through it.
  • Your email client may have modified the URL — try copying and pasting the full link into your browser

Solution: Return to monarkhq.com, enter your email, and request a new link. Carrier reps should use Carrier Rep Login.

I didn't receive the email

  1. Check your spam or junk folder — magic link emails can occasionally be filtered
  2. Confirm you're checking the correct email address
  3. Wait 1–2 minutes — email delivery can occasionally be slightly delayed
  4. Try requesting the link again from the login page

If you still haven't received it after trying again, contact Monark via chat on monarkhq.com.

The link works but I'm seeing the wrong account

  • Make sure you're logging in with the correct email address
  • If you have multiple email addresses, try the one your invitation was originally sent to

Security Reminder

Magic links are tied to your specific email address and expire automatically. Do not forward magic links to others — they grant access to your account.

Still Stuck?

Start a chat on monarkhq.com and the Monark team will get you sorted quickly.