Getting Help and Contact
This guide explains how to get help depending on who you are and what you need.
Who Should You Contact?
| Your Role | Issue | Contact | | ----------- | ------------------------------------- | --------------------------- | | Broker | Platform question or support issue | Monark directly (see below) | | Carrier rep | Question about an RFP or the platform | Monark directly (see below) | | Employer | Question about your proposal | Your broker first |
Employers: Your broker sent you your proposal and is your primary point of contact. If you have questions about coverage options, selections, or deadlines, reach out to them directly. Monark support is available if your broker directs you to us.
How to Reach Monark Support
Option 1: Chat (Fastest)
The quickest way to get help is through the Monark chat on monarkhq.com. Start a conversation and a member of the team will get back to you as quickly as possible.
This is the recommended route for most questions.
Option 2: Book a Meeting
If you'd prefer a scheduled conversation, you can book a meeting directly with the Monark team:
This is a good option if you:
- Are evaluating whether Monark fits your workflow
- Want a walkthrough of a specific feature
- Have a complex question that's easier to discuss live
What to Expect
- Chat responses are typically fast during business hours
- Meeting bookings are confirmed immediately via calendar invite
- For urgent issues, chat is always the fastest path
Before You Reach Out
You may find your answer faster in the knowledge base:
Here is the link to book a meeting with sales